TheVillageHousePalawan

JPL International (the company behind The village house Palawan, the Panorama, Yayaasiatravel en Magical Philippines)is registered and based in Amsterdam, the Netherlands the Chamber of Commerce Amsterdam number 33270727 VAT number 8146.93.349.B02 from where it renders an online accommodation reservation service and travel reservations on its website and is supported internationally by its local group companies in Thailand and the Philippines. These support companies provide only internal support to JPL International. For all questions about the activities of JPL International, you can contact us through jplinternational@gmail.com.
JPL International does not accept or assume any domicile at any place, location or office in the world, other than its registered office in Amsterdam.

Terms and conditions

1. When you complete your booking, you accept these terms and any other terms that you’re provided with during the booking process.
2. If anything in these Terms is (or becomes) invalid or, unenforceable:
• it will still be enforced to the fullest extent permitted by law • you will still be bound by everything else in the terms. 3. We take reasonable care in providing our travel experiences, but we can’t guarantee that everything on it is accurate (we get information from service providers). To the extent permitted by law, we can’t be held responsible for any errors, any interruptions, or any missing bits of information - although we will do everything we can to correct/fix them as soon as we can.
4. We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.
5. To make a Booking, you need to provide all the necessary information. Please make sure all your info (including payment and contact details) is correct and up to date. You’re responsible for wrong provided information and have to bear the consequences.
6. You need to be at least 18 to use our services.
7. When you make a booking, you agree to pay the cost of the Travel Experience, including any charges and taxes that may apply.
8. Prices may have been rounded to the nearest whole number. The price you pay will be based on the original, 'non-rounded' price depending on the accurate exchange rate.
9. We normally ask for a down payment or in case of accommodations full payment upfront, which may be non-refundable. This will be done by sending you a pay by link, which you have to fill out. Only after you paid your dues, the booking will be valid. So before you book, please check the payments policy
10. When you make a booking, you accept the applicable policies as displayed in the booking process. You'll find thecancellation policy and any other policies (about age requirements, security/damage deposits, additional supplements for group bookings, extra beds, breakfast, pets, cards accepted, etc.) through our channels.
11. If you cancel a booking or don’t show up, any cancellation/no-show fee and any refund will depend on the agreed cancellation/no-show policy.
12. Some bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline.
13. If you make a booking by paying in advance (including all price components and/or a damage deposit if applicable), the wemay cancel the booking without notice if we can't collect the balance on the date specified. It's your responsibility to make sure the payment goes ahead on time (that your bank, debit card or credit card details are correct, and that there's enough money available in your account).
14. If you think you're not going to arrive on time, please contact us and tell us when they can expect you, so they don't cancel your booking. If you’re late, we are not liable for the consequences (e.g. the cancellation of your booking, or any fees the Service Provider may charge).
15. As the person making the booking, you are responsible for the actions and behavior of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.

In case of a complaint

16. If you have a query or complaint, please contact us.
17. If you're a resident of the European Economic Area and you’re not happy with the way we handle your complaint, you may be able to complain via the European Commission's ODR (Online Dispute Resolution) platform (ec.europa.eu/odr). It depends on what your complaint was about:
18. If you’re a resident of the Czech Republic and you’re not happy with the way we handle your complaint, you can complain to the Czech Trade Inspection Authority - Central Inspectorate, ADR Department, registered office Štěpánská 15, Prague 2, postal code: 120 00, email: adr@coi.cz, https://www.coi.cz/informace-o-adr/.
19. If you’re a resident of Brazil and you're not happy with the way we handle your complaint, you can complain via the Brazilian Federal Consumer Dispute Resolution Platform (consumidor.gov.br/).
20. We do try to resolve disputes internally, and we’re not obliged to submit to any alternative dispute resolution procedures handled by independent providers.

Unacceptable behavior

21. We have the right to stop you making any bookings, to cancel any Bookings you’ve already made, and/or to stop you using our service, in case of
• fraud or abuse • non-compliance with applicable laws or regulations • inappropriate or unlawful behavior (e.g. violence, threats or invasion of privacy) in relation to us, any of the companies we work with – or anyone else, for that matter.
22. If we cancel a booking as a result, you won’t be entitled to a refund. We will inform you why we've cancelled your booking. If you believe we have incorrectly cancelled your booking, please contact us.

Limitation of liability

23. To the extent permitted by mandatory consumer law, we’ll only be liable for costs you incur as a direct result of a failure on our behalf. This means, to the extent permitted by law, we won’t be liable for (e.g.) any:
• indirect loss or indirect damage • inaccurate information about a service provider • product, service or action of a service provider or other business partner • mistake in an email address, phone number or credit card number (unless it’s our fault) • force majeure or event beyond our control.
24. If you are in breach of these terms and/or the service provider’s terms, to the extent permitted by law:
• we won’t be liable for any costs you incur as a result, and • you won’t be entitled to any refund. 25. To the extent permitted by law, the most that we, or any service provider, will be liable for (whether for one event or a series of connected events) is the cost of your booking, as set out in your confirmation email.
26. Nothing in these terms will limit our (or the service provider’s) liability in respect of our (or their) own (i) negligence that leads to death or personal injury or (ii) fraud or fraudulent misrepresentation.
27. You may be protected by mandatory consumer protection laws and regulations, which guarantee you rights that no company’s terms can overrule. In that case, our liability is determined not just by these Terms, but also by any applicable consumer protection laws and regulations.

Applicable law and forum

28. To the extent permitted by mandatory local (consumer) law, these Terms and our services will be governed by Dutch law.
29. To the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the competent courts in Amsterdam.

Linked travel arrangements

30. If:
• after selecting and paying for one travel service, you book additional travel services for your trip or holiday during the same visit to the Platform; or • you book additional travel services for your trip or holiday via a link provided to you by us not later than 24 hours after receiving confirmation of your initial booking with us, you will NOT benefit from rights applying to packages under the EU’s Directive (EU) 2015/2302 (together, the ‘Package Travel Requirements’). Therefore, we will not be responsible for the proper performance of those travel services. In case of problems, please contact the relevant Service Provider.
31. In either of these cases, the travel services will become part of a linked travel arrangement and not a package. In that case JPL International has, as required by EU and UK law, protection in place to refund your payments to JPL International for services not performed because of JPL International’sinsolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant Service Provider.
32. Please see Directive (EU) 2015/2302 as transposed into national law in the European Union.